OUR POLICIES

POLICIES AT LUNASOL BEAUTY

24-hour Cancellation Policy
At least 24-hours notice is required for cancellations. Failure to cancel within this time frame will result in the forfeiture of your deposit. No-shows will be charged the full price of all booked services. These fees are non-refundable and DO NOT count towards any future services. Appointment confirmations/reminders are sent via email and text (if you are opted in) prior to your appointment as long as you are opted in. When booking appointments, they can also be saved to your personal digital calendar. Please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call, text, or e-mail and double check any appointments if you’re unsure.

Late/Tardy Policy
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, I know! However, your tardiness can affect the remainder of the clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period.If you are late, you will have to forgo parts of your service(s). If you have two services booked (manicure & pedicure) and you are late to the point that you can only get one done, you are still responsible for paying for both services. Please call/text if you're running late.


Inclement Weather
In case of inclement weather, if your appointment is on the day of said weather, we will call to discuss options of either continuing on with your scheduled service or accommodating you on a better day.


Communications
Should you have questions or concerns

that need to be addressed outside of
our normal business hours,
please note that we will respond on our
next business day.  In the event that
we will be closed for vacation or our normal
business day falls on a holiday, you will be
notified in advance. Should you try to
contact us during that time, we will respond
the next business day after our return.  This
applies to any and all requests made via
phone, text, and/or email.  

After-hour Appointments
Appointments that may need to be
scheduled outside of our normal business
hours will be considered on a case by case
basis. If it is determined that off hours
booking is necessary, the client will be
required to pay a convenience fee
before the booking can be
confirmed.  Regular cancellation
policies  still apply in these instances.

Disclosure
For the safety of all involved, It is important that you disclose all pertinent information regarding your health history (pre-existing as well as any new diagnoses). This insures that we are taking the proper and necessary steps to insure your safety as well as the safety of ourselves and the rest of our clientele.

Retail Policy
Once your order is processed and shipped, cancellations are not accepted. Due to the nature of handmade items, Items are non-returnable & non-refundable. If there is a problem with your order, please let us know so that we can do our best to make things right.

Anxious for your order? We are busy creating them for you all LunaSol Beauty products are made to order in small batches/custom made. We ask that our customers allow at least 14 full business days for turn around time. Your business and patience are appreciated. Once shipped, your item will come with a USPS tracking number for your convenience


Luna Sol Beauty thanks you for choosing
us to service your beauty needs.